Billing Questions

Please fill out the form below to let us know of any billing issues or questions you may have. You may also use this form to request an itemized bill. Note that you can pay your bills online directly from your community hospital's homepage from our site.


If you need to speak directly to the billing department please call 469.807.1209

Frequently Asked Questions

  • How long does it take to process my request?

    Medical records are typically ready within 24-48 hours after submitting the completed form.

  • How can I check the status of my request?

    You may check the status of your request by calling the front desk of the hospital location you submitted your request to. Each location information is listed in Step #3 above.

  • Do I need to show proof of identification when picking up my records?

    Yes. You will need to provide proof of identification to pick up your medical records at the front desk.

  • Can someone else pick up my records?

    Yes, you can authorize someone to pick up your records by indicating this on your request form. They will also be required to show proof of identification at the front desk.

  • Can my records be emailed or mailed to me?

    For security reasons, records can ONLY be picked up in person or faxed to your designated medical provider.

  • Does it cost to get my medical records?

    Exceptional Community Hospital does not charge patients for a copy of their health records.